Refund Policy

Refund & Return Policy

At Lanka Recharge, customer satisfaction is our priority. Please read our refund and return policy carefully before purchasing any product or service from our website.

1. Refund & Exchange Eligibility

Certain products or services may only be eligible for exchange or return after purchase from Lanka Recharge.
All other products and services are subject to the refund policies and regulations of the respective direct network/service provider.

2. Recharge Failure / Non-Delivery

If a customer does not receive the recharge or service in their account, they may raise a complaint with our support team.
After verification, the amount may be refunded or the order may be reprocessed/recharged again based on the issue reported.

3. Return & Cancellation Process

Products or services eligible under the return policy can be processed within 2–3 business days from the date of delivery or purchase.
Customers may request cancellation or return by:
- Submitting a request through our website, or
- Contacting our customer support team.

4. Customer Support

For any refund, return, or cancellation requests, please contact:

📞 Customer Care: 0701234009
🕒 Support Availability: 24 Hours / 7 Days a Week / 365 Days

5. Important Notice

Customers are advised not to accept or purchase services from any third parties claiming to represent Lanka Recharge.
We operate only through our official service channels and do not authorize third-party agents or sellers.

6. Refund Processing Time

Approved refunds will generally be processed within 5–7 working days, depending on the payment method and service provider.

7. Non-Refundable Cases

Refunds may not be applicable in the following situations:

Incorrect mobile number or account details entered by the customer.
Successful recharge/service already delivered to the provided account.
Delay caused by network providers or external service interruptions beyond our control.

By using our website and services, you agree to this Refund & Return Policy.